Frequently Asked Questions

Course FAQ

What specific qualifications will I receive if I pass all parts of the course?

You will receive a certificate from the awarding body if you pass all elements of your qualification. We currently work with VTCT, Active IQ, Highfield, and iCQ.


Who is this qualification aimed at – ‘I don’t have any experience’?

VITA will train you in all aspects of your qualification, whether this be a change of career or upskilling a passion you have – VITA will be there every step of the way. We teach everything from scratch, so you don’t any experience and we provide all the products and resources for you to complete your course.


What are the course hours and days of attendance over the course?

All of our courses are delivered within a specific timescale and are tailored to the occupational sector you are training in. We have evening, weekend, part time and distant learning available.  Contact us to find out more about each course and its delivery model.


Do I need to attend every session?

The courses are funded via various funding routes but all our Level 2 & Level 3 courses are funded by the Government.   Our  Learner Handbook stipulates courses are run for a certain length of time in order to ensure the Guided Learning Hours are achieved by every learner. Failure to attend days of the course will result in the learner not completing the required assessments within the timescale. It is a quality assurance measure of VITA. If there is an emergency reason why you cannot attend you must inform your tutor at the earliest possible opportunity so that alternative arrangements can be made. Tutor will help if you have holidays etc and plan around you. Each student must have a minimum attendance of 90% or risk being removed from the course.


Who are your tutors?

VITA tutors and assessors are highly regarded in their industry and are passionate about passing on their experience to learners keen to enter the industry. Every member of staff is heavily qualified in their area, worked in the industry and hold professional qualifications – So you’re in good hands! – Please see our tutor profile sections for more information on your tutors.

Funding FAQ

I want to learn but can’t afford childcare-Can you help?

VITA can assist you with applying for a bursary (you won’t repay this if you qualify). This is assessed on an individual basis, speak to your Enrolment Officer for more information.


When will I have to start making payments on my loan?

Repayments start the April after you complete or withdraw from your course.

You pay back your loan (plus interest) when you finish your course and earn more than £25,000 a year. Your repayments will stop if your income drops below £25,000 a year.

Your annual repayment amount will be 9% of any income you earn over £25,000.


Will I have to go through credit checks for my loan?

As these are Government funded learning loans, no credit checks are made. Credit history, employment or household income are not factors and do not impact your application in anyway. Benefits are also not affected as you do less than 16 hours a week.


If I do not have either a passport or a birth certificate, will a driving licence be accepted as proof of identity?

Unfortunately, a valid passport or a certified birth certificate are the only forms of identification that Student Finance England will accept. If you do not have either, you will need to apply for a certified copy of your birth certificate from the registrar of where you were born.


Where do I send my signed Loan Declaration form when completed?

Student Finance England

PO Box 210

Darlington DL1 9HJ


Is there a number I can contact Student Finance England on to track the progress of my loan application?

Telephone: 0300 100 0607 OR 0300 100 0619

Monday to Friday, 8am to 8pm

Saturday and Sunday, 9am to 4pm


Student Finance England have asked me to confirm my National Insurance number, how do I do this?

Either photocopy your National Insurance card or state your National Insurance number to SFE in a letter. Make sure you include your Customer Reference number, and sign to confirm your National Insurance number. Send to Student Finance England, PO Box 210, Darlington, DL1 9HJ